INTEGRATIONS
Zuora
How to connect Zuora to NoChurn: what to paste, what NoChurn does in Zuora and what it reads.
Connect
In NoChurn, test mode first, open Integrations, pick Zuora and paste the fields below (or send them to POST /v1/billing_connections with provider: "zuora"). Use the provider’s test or sandbox credentials in test mode. Secrets are stored encrypted and never returned by the API.
| Field | Where to find it |
|---|---|
environment | Where your tenant lives (sandbox or test in Test mode) (one of sandbox, test, na_sandbox, eu_sandbox, eu_test, ap_test, production, na_production, eu_production, ap_production) |
client_id | Settings › Administration › Manage users › OAuth client (API user with read and subscription rights) |
client_secretSECRET | Shown once when the OAuth client is created |
NoChurn reads your Zuora tenant every 10 minutes (accounts, subscriptions, invoices, payments): no callout to configure. Retries and the payment page stay with Zuora.
What NoChurn does
| Retries | Zuora retries the payment (its own retry settings). NoChurn sends the recovery emails. |
|---|---|
| Card update | No card update link from NoChurn for this provider. |
| Cancel flow offers | Applied in Zuora: pause. An offer the provider cannot apply reaches your backend as a billing.*_requested webhook. |
| Cancellation | A cancellation requested in the cancel flow is carried out in Zuora. |
| Disputes | Zuora handles disputes. NoChurn shows them on the customer’s timeline. |
| Events | NoChurn reads Zuora every 10 minutes. |
| Import | The last 12 months are imported when you connect (POST /v1/billing_connections/{id}/backfill imports again). |
Fixed by Zuora, not by a setting: card update. The rest can be changed per connection with PATCH /v1/billing_connections/{id}.
What NoChurn reads
- Accounts and subscriptions
- Invoices, payments and failures
- Payment method type and expiry
- Products and rate plans, to build offers
What stays with Zuora: invoicing, revenue recognition and taxes; payment runs and your gateway; your product catalog. More on the Zuora integration page.