INTEGRATIONS
Zendesk
How to connect Zendesk to NoChurn: what to paste, what NoChurn does in Zendesk and what it reads.
Connect
In NoChurn, open Integrations and connect Zendesk: you approve read-only access on Zendesk (the API returns the URL with POST /v1/integrations/zendesk/authorize). NoChurn matches conversations to customers by email; a doubtful match is suggested, never merged on its own. If the access expires, a “Reconnect” task appears on your NoChurn home.
What NoChurn reads
- Tickets: dates, status, tags and number of messages
- Satisfaction ratings, when you collect them
- Message text only when needed (dispute evidence, feedback), treated as customer content
What stays with Zendesk: answering customers, in zendesk; your workflows, macros and inboxes; contacts and their history. More on the Zendesk integration page.