HELP DESK
NoChurn + Zendesk
NoChurn reads your Zendesk tickets, matches them to customers and uses them in the churn score, insights and chargeback evidence.
HOW IT WORKS
Connected in three steps
- 01
Connect Zendesk from Integrations in NoChurn and approve read-only access.
- 02
NoChurn reads your tickets and matches them to customers by email. A doubtful match is suggested, never merged on its own.
- 03
Nothing else to set up: the score, insights and disputes use them from then on.
WHAT NOCHURN DOES
Who does what
| Feature | Done by | How |
|---|---|---|
| Churn score | Uses this data | Ticket volume, topics and satisfaction from Zendesk weigh in the score. |
| Chargebacks | Uses this data | Conversations with a date and the customer’s own words become evidence in disputes, quoted as is, never rewritten. |
| Custom data & AI | Uses this data | Topics and satisfaction show up next to your other attributes, so you can see if a support issue predicts churn. |
| Customer timeline | Uses this data | Each conversation appears on the customer’s page in NoChurn, with a link back to Zendesk. |
NOCHURN READS
- Tickets: dates, status, tags and number of messages
- Satisfaction ratings, when you collect them
- Message text only when needed (dispute evidence, feedback), treated as customer content
STAYS WITH ZENDESK
- Answering customers, in Zendesk
- Your workflows, macros and inboxes
- Contacts and their history
NoChurn never writes to Zendesk. If the access expires, a “Reconnect” task appears on your NoChurn home.
Zendesk guides
All Zendesk guides →- CANCEL FLOWS
Zendesk macros for cancellation and pause requests
Ready-to-adapt Zendesk macros for cancellation and pause requests, how to set them up with tags and placeholders, and the rules that keep them fair.
5 min read
- CHARGEBACKS
How to use Zendesk tickets as chargeback evidence
What makes a Zendesk ticket useful in a chargeback: timestamps, the customer's own words, the resolution. Fields, macros, printing and exporting tickets.
6 min read
- CHURN ANALYSIS
How to spot churn signals in Zendesk tickets
Which Zendesk ticket signals point to churn, how to capture them with tags, triggers and intelligent triage, and how to check them against your billing data.
5 min read
- CHURN ANALYSIS
Using Zendesk CSAT to find customers about to churn
How to use Zendesk satisfaction ratings to flag customers at risk of churning: what CSAT data contains, how to export it and test the link to churn.
5 min read
- CHARGEBACKS
How to handle refund requests in Zendesk before they become chargebacks
How to triage refund requests in Zendesk so they don't become chargebacks: routing, response times, when to refund, what to write, what to keep.
5 min read
Other help desks
All integrations →
Read https://www.nochurn.sh/llms.txt,
then follow https://www.nochurn.sh/docs/quickstart/
to add NoChurn to this app. Use a test key
(nc_test_…) until I say we go live.
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