Gravy alternative: NoChurn vs Gravy

Gravy is a done-for-you service where retention specialists contact customers whose payments failed, for a custom flat fee. NoChurn is self-serve software with smart retries, AI emails, cancel flows and win-back, for a published price by MRR.

Checked November 2026 From public information 5 sources

Gravy, run by Gravy Solutions at gravysolutions.io, is a failed payment recovery service rather than a software tool. Its retention specialists contact your customers whose payments failed, in your brand’s name, and work to bring the payment back. NoChurn is self-serve software: smart retries, AI-written emails, a hosted card update page, cancel flows and win-back, for a published price by MRR.

These are different kinds of products. This page compares them as of November 2026, based on Gravy’s public pages.

At a glance

	NoChurn	Gravy
Type	Self-serve software	Done-for-you service with human retention specialists
Pricing model	Flat monthly price by MRR band, published	Custom flat fee, no percentage of revenue
Starting price	Free until $300 MRR, then from $9/month	Not public; quoted after a free audit of your failed payment data
Billing platforms	Stripe, Chargebee, Recurly, Maxio, Zuora, Paddle, Lemon Squeezy, Polar, Braintree, Mollie, GoCardless, Razorpay, App Store, Google Play; any other billing via REST API	Lists Stripe, Braintree, Recurly, Keap, Ontraport, SamCart and Teachable [À VÉRIFIER: list taken from older pages]
Failed payments	Smart retries timed to decline reason and payday (Stripe), AI-written emails you can review, hosted card update page	Personal outreach by retention specialists over a set period
Cancel flow	Reason, matching offer, confirm; one-click cancel on every step	Not covered on the pages we reviewed
Win-back	Emails at 30, 60 and 90 days, based on the cancel reason	Restarting lapsed subscriptions is part of the outreach
Chargebacks	Evidence gathered automatically, AI-drafted reply sent after human review (Stripe, Braintree)	Not covered on the pages we reviewed
Setup	Connect your billing, then configure	Gravy’s team works from access to your payment platform or CRM

Where Gravy is a good fit

You want people, not software. If you would rather a team talk to your customers for you, a done-for-you service is the better fit. NoChurn does not call or personally message your customers.
Your customers respond to a human. Courses, coaching and membership businesses with high-ticket plans may prefer person-to-person outreach.
You sell through Keap, Ontraport, SamCart or Teachable. Gravy lists these; NoChurn does not have native connectors for them and you would use our REST API.
You want a free audit before deciding. Gravy starts with an audit of your live failed payment data.

Where NoChurn is different

A published price. NoChurn is free until $300 MRR, then from $9/month, in small steps up to $399/month at $500k MRR, with custom pricing above. Never a share of recovered revenue. See pricing.

Software you control. You see every retry, every email and every customer in your own dashboard, and you can review AI-written emails before they go out. Nobody outside your team needs access to your CRM.

Before and after the failure. On Stripe, retries are timed to the decline reason and to likely paydays. Customers get a link to a hosted card update page, and card data stays with your payment provider. On other billing tools, NoChurn adds emails and the card update link next to the provider’s own dunning. See failed payments.

Cancel flow and win-back. A click-to-cancel flow with fair offers, and win-back emails at 30, 60 and 90 days by cancel reason. See cancel flows.

Churn score and chargebacks. Every customer gets a 0 to 100 score at signup and on every change. On Stripe and Braintree, chargeback evidence is gathered automatically and replies are sent only after human review.

NoChurn is new and has no customer results yet. Gravy has run its service for years.

Switching from Gravy

Check your agreement with Gravy for notice terms.
Connect your billing with the quickstart.
Tell customers what changes. If Gravy’s specialists were in touch with some customers, let open conversations finish before NoChurn emails them.
Compare the same weeks of recovered payments, then keep one approach.

How NoChurn helps

NoChurn automates failed payment recovery with smart retries and AI emails, adds a click-to-cancel flow and win-back, and costs a flat price by MRR. See failed payments or pricing.