HELP DESK
NoChurn + Intercom
NoChurn reads your Intercom conversations, matches them to customers and uses them in the churn score, insights and chargeback evidence.
HOW IT WORKS
Connected in three steps
- 01
Connect Intercom from Integrations in NoChurn and approve read-only access.
- 02
NoChurn reads your conversations and matches them to customers by email. A doubtful match is suggested, never merged on its own.
- 03
Nothing else to set up: the score, insights and disputes use them from then on.
WHAT NOCHURN DOES
Who does what
| Feature | Done by | How |
|---|---|---|
| Churn score | Uses this data | Ticket volume, topics and satisfaction from Intercom weigh in the score. |
| Chargebacks | Uses this data | Conversations with a date and the customer’s own words become evidence in disputes, quoted as is, never rewritten. |
| Custom data & AI | Uses this data | Topics and satisfaction show up next to your other attributes, so you can see if a support issue predicts churn. |
| Customer timeline | Uses this data | Each conversation appears on the customer’s page in NoChurn, with a link back to Intercom. |
NOCHURN READS
- Conversations: dates, status, tags and number of messages
- Satisfaction ratings, when you collect them
- Message text only when needed (dispute evidence, feedback), treated as customer content
STAYS WITH INTERCOM
- Answering customers, in Intercom
- Your workflows, macros and inboxes
- Contacts and their history
NoChurn never writes to Intercom. If the access expires, a “Reconnect” task appears on your NoChurn home.
Intercom guides
All Intercom guides →- CANCEL FLOWS
How to handle cancellation requests in Intercom
A practical way to handle cancellation requests that arrive in Intercom: spot them, reply with a macro, offer an alternative once, and always cancel when asked.
6 min read
- CHARGEBACKS
How to use Intercom conversations as chargeback evidence
How to turn Intercom conversations into dispute evidence on Stripe: what to export, what issuers look for, how to format it, and what chats cannot prove.
6 min read
- CHURN ANALYSIS
How to spot churn signals in Intercom conversations
Turn Intercom conversations into churn signals: tags, conversation data attributes, CSAT ratings and remarks, Topics Explorer, Workflows and exports.
6 min read
- CHURN ANALYSIS
Do bad Intercom ratings predict churn? How to check
How to test whether Intercom conversation ratings predict churn in your data: export ratings, join them to billing, compare churn rates and avoid traps.
5 min read
- FAILED PAYMENTS
How to tell customers about a failed payment in Intercom
How to use Intercom to tell customers about a failed subscription payment: Stripe app data, event-triggered messages, banners and support replies.
6 min read
Other help desks
All integrations →
Read https://www.nochurn.sh/llms.txt,
then follow https://www.nochurn.sh/docs/quickstart/
to add NoChurn to this app. Use a test key
(nc_test_…) until I say we go live.
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