HELP DESK
NoChurn + Help Scout
NoChurn reads your Help Scout conversations, matches them to customers and uses them in the churn score, insights and chargeback evidence.
HOW IT WORKS
Connected in three steps
- 01
Connect Help Scout from Integrations in NoChurn and approve read-only access.
- 02
NoChurn reads your conversations and matches them to customers by email. A doubtful match is suggested, never merged on its own.
- 03
Nothing else to set up: the score, insights and disputes use them from then on.
WHAT NOCHURN DOES
Who does what
| Feature | Done by | How |
|---|---|---|
| Churn score | Uses this data | Ticket volume, topics and satisfaction from Help Scout weigh in the score. |
| Chargebacks | Uses this data | Conversations with a date and the customer’s own words become evidence in disputes, quoted as is, never rewritten. |
| Custom data & AI | Uses this data | Topics and satisfaction show up next to your other attributes, so you can see if a support issue predicts churn. |
| Customer timeline | Uses this data | Each conversation appears on the customer’s page in NoChurn, with a link back to Help Scout. |
NOCHURN READS
- Conversations: dates, status, tags and number of messages
- Satisfaction ratings, when you collect them
- Message text only when needed (dispute evidence, feedback), treated as customer content
STAYS WITH HELP SCOUT
- Answering customers, in Help Scout
- Your workflows, macros and inboxes
- Contacts and their history
NoChurn never writes to Help Scout. If the access expires, a “Reconnect” task appears on your NoChurn home.
Help Scout guides
All Help Scout guides →- CANCEL FLOWS
How to handle cancellation requests in Help Scout
A fair process for cancellation emails in Help Scout: saved replies, tags, workflows and satisfaction ratings, plus when a pause or discount is worth offering.
6 min read
- CHARGEBACKS
How to use Help Scout conversations as chargeback evidence
Turn Help Scout conversations into chargeback evidence: what to collect, exporting full threads with timestamps, and submitting them on Stripe or Braintree.
5 min read
- CHURN ANALYSIS
How to spot churn signals in Help Scout
Find churn signals in Help Scout: AI Topics, tags, custom fields, customer profiles, views, the All Channels report and the Inbox API, step by step.
5 min read
- CHARGEBACKS
How to handle refund requests in Help Scout
A refund process for Help Scout that heads off chargebacks: the Stripe sidebar app, saved replies, tags, workflows, and when refunding is safer than arguing.
5 min read
- CHURN ANALYSIS
Help Scout satisfaction ratings as a churn signal
What Help Scout's Great, Okay and Not Good ratings can and cannot tell you about churn: how ratings work, the Happiness report, comments, workflows and the API.
5 min read
Other help desks
All integrations →
Read https://www.nochurn.sh/llms.txt,
then follow https://www.nochurn.sh/docs/quickstart/
to add NoChurn to this app. Use a test key
(nc_test_…) until I say we go live.
Stop leaking revenue.
- Free until $300 MRR
- No card needed
- Live in 10 minutes
- Never a cut of what we recover