HELP DESK
NoChurn + Gorgias
NoChurn reads your Gorgias tickets, matches them to customers and uses them in the churn score, insights and chargeback evidence.
HOW IT WORKS
Connected in three steps
- 01
Connect Gorgias from Integrations in NoChurn and approve read-only access.
- 02
NoChurn reads your tickets and matches them to customers by email. A doubtful match is suggested, never merged on its own.
- 03
Nothing else to set up: the score, insights and disputes use them from then on.
WHAT NOCHURN DOES
Who does what
| Feature | Done by | How |
|---|---|---|
| Churn score | Uses this data | Ticket volume, topics and satisfaction from Gorgias weigh in the score. |
| Chargebacks | Uses this data | Conversations with a date and the customer’s own words become evidence in disputes, quoted as is, never rewritten. |
| Custom data & AI | Uses this data | Topics and satisfaction show up next to your other attributes, so you can see if a support issue predicts churn. |
| Customer timeline | Uses this data | Each conversation appears on the customer’s page in NoChurn, with a link back to Gorgias. |
NOCHURN READS
- Tickets: dates, status, tags and number of messages
- Satisfaction ratings, when you collect them
- Message text only when needed (dispute evidence, feedback), treated as customer content
STAYS WITH GORGIAS
- Answering customers, in Gorgias
- Your workflows, macros and inboxes
- Contacts and their history
NoChurn never writes to Gorgias. If the access expires, a “Reconnect” task appears on your NoChurn home.
Gorgias guides
All Gorgias guides →- CHARGEBACKS
How to use Gorgias tickets as chargeback evidence
For subscription stores on Gorgias: build chargeback evidence from the customer timeline, ticket messages and exports, and present it on Stripe or Braintree.
5 min read
- CHURN ANALYSIS
How to spot churn signals in Gorgias tickets
Find subscriber churn signals in Gorgias with intents, sentiments, Contact Reason, tags, the customer timeline and Analytics, then test them on cancellations.
5 min read
- CHURN ANALYSIS
Using Gorgias satisfaction surveys to keep subscribers
How Gorgias CSAT surveys work, what the satisfaction score measures, and how to turn low ratings from subscribers into follow-ups that prevent cancellations.
5 min read
- CHARGEBACKS
How to handle refund requests in Gorgias
A refund process for subscription stores on Gorgias: refund intents, rules, Shopify and Recharge macro actions, and refunding before a chargeback is filed.
5 min read
- CANCEL FLOWS
How to handle subscription cancellations in Gorgias
For ecommerce subscriptions on Gorgias: detect cancel requests with intents and rules, cancel via the Recharge integration, track reasons, and read CSAT.
5 min read
Other help desks
All integrations →
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