HELP DESK
NoChurn + Crisp
NoChurn reads your Crisp conversations, matches them to customers and uses them in the churn score, insights and chargeback evidence.
HOW IT WORKS
Connected in three steps
- 01
Connect Crisp from Integrations in NoChurn and approve read-only access.
- 02
NoChurn reads your conversations and matches them to customers by email. A doubtful match is suggested, never merged on its own.
- 03
Nothing else to set up: the score, insights and disputes use them from then on.
WHAT NOCHURN DOES
Who does what
| Feature | Done by | How |
|---|---|---|
| Churn score | Uses this data | Ticket volume, topics and satisfaction from Crisp weigh in the score. |
| Chargebacks | Uses this data | Conversations with a date and the customer’s own words become evidence in disputes, quoted as is, never rewritten. |
| Custom data & AI | Uses this data | Topics and satisfaction show up next to your other attributes, so you can see if a support issue predicts churn. |
| Customer timeline | Uses this data | Each conversation appears on the customer’s page in NoChurn, with a link back to Crisp. |
NOCHURN READS
- Conversations: dates, status, tags and number of messages
- Satisfaction ratings, when you collect them
- Message text only when needed (dispute evidence, feedback), treated as customer content
STAYS WITH CRISP
- Answering customers, in Crisp
- Your workflows, macros and inboxes
- Contacts and their history
NoChurn never writes to Crisp. If the access expires, a “Reconnect” task appears on your NoChurn home.
Crisp guides
All Crisp guides →- CANCEL FLOWS
How to handle cancellation requests in Crisp
How to handle cancellation requests in Crisp chat or email: segments and routing, shortcut replies, one fair offer, and a clear written confirmation.
5 min read
- CHARGEBACKS
How to use Crisp conversations as chargeback evidence
How to turn Crisp chat and email conversations into dispute evidence: transcripts, the REST API, matching the customer, and building a file issuers will read.
5 min read
- CHURN ANALYSIS
How to catch churn signals in Crisp chats
Catch churn signals in Crisp live chat: segments, Automatic Triage, workflows, shortcuts, 1-5 star ratings, people data and webhooks, step by step.
5 min read
- CHURN ANALYSIS
Using Crisp conversation ratings to find customers about to churn
How Crisp collects 1 to 5 star conversation ratings, how to export them, the session:sync:rating webhook, and how to test whether low ratings predict churn.
5 min read
- FAILED PAYMENTS
How to tell customers about a failed payment in Crisp
How to use Crisp to tell customers about a failed payment: the Stripe sidebar, profile events, automated campaigns by chat or email, and handling replies.
5 min read
Other help desks
All integrations →
Read https://www.nochurn.sh/llms.txt,
then follow https://www.nochurn.sh/docs/quickstart/
to add NoChurn to this app. Use a test key
(nc_test_…) until I say we go live.
Stop leaking revenue.
- Free until $300 MRR
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- Live in 10 minutes
- Never a cut of what we recover