Florian

Builds NoChurn

Florian

Florian builds NoChurn and writes about failed payments, chargebacks, cancel flows and keeping subscribers, straight from the billing docs.

Writes about

All guides by Florian (162)

  1. CHARGEBACKS Chargeback time limits: how long cardholders and merchants have
  2. CHARGEBACKS How do banks investigate a card dispute? The process, step by step
  3. FAILED PAYMENTS Best dunning management software in 2027: 11 tools compared
  4. CHURN ANALYSIS Customer retention software: types, tools and how to choose
  5. FAILED PAYMENTS Recurly integrations: what to connect and how to set them up
  6. FAILED PAYMENTS Dunning management: how to recover failed payments
  7. CANCEL FLOWS Exit survey form: questions that reveal why customers leave
  8. CHARGEBACKS High-risk merchant accounts: what they are and why subscriptions get flagged
  9. CHARGEBACKS Pre-arbitration: what happens after a chargeback is contested
  10. CHARGEBACKS Can you dispute a debit card charge? Chargebacks on debit cards explained
  11. CHURN ANALYSIS Customer churn: what it is and how to reduce it, cause by cause
  12. CHURN ANALYSIS Customer engagement strategies for SaaS: 9 that cut churn
  13. CHURN METRICS How to calculate customer retention rate: formula, examples and pitfalls
  14. CHURN METRICS Mobile app retention rate: how to calculate it and read benchmarks
  15. FAILED PAYMENTS "Call issuer" card decline: what it means and what to do
  16. FAILED PAYMENTS "Restricted card" decline (code 62): what it means and what to do
  17. CHARGEBACKS Chargeback management for subscriptions: the full process, step by step
  18. CHURN ANALYSIS Churn rate analysis: how to measure churn by segment
  19. CHARGEBACKS Ecommerce fraud prevention for subscriptions: what to check and when
  20. FAILED PAYMENTS Payment retry: what it means and how to set it up
  21. FAILED PAYMENTS Pre-authorization charges: what a card hold is and how long it lasts
  22. CHURN ANALYSIS AI churn prediction: how it works and how to use it
  23. CHARGEBACKS Return item chargeback: what it means, and the bank debit version for subscriptions
  24. CHARGEBACKS What is a payment reversal? Meaning, types and what merchants should do
  25. WIN-BACK Winback campaigns: how to bring churned customers back
  26. FAILED PAYMENTS "Do not honor" card decline: what it means and what to do
  27. FAILED PAYMENTS How many times should you retry a failed payment? Retry schedules compared across billing platforms
  28. CHURN METRICS What is a good churn rate? Public benchmarks by industry and price point, and how to read them
  29. CHURN ANALYSIS Activation and early churn: fixing the first 30 days
  30. CHURN METRICS Annual vs monthly plans: what changes for churn
  31. WIN-BACK App Store win-back and promotional offers: how to bring subscribers back
  32. CHARGEBACKS Billing descriptors: the cheapest chargeback prevention
  33. FAILED PAYMENTS Braintree Account Updater and expiring cards
  34. CHARGEBACKS Chargeback evidence checklist for SaaS
  35. CHARGEBACKS Chargeback ratio thresholds and card network monitoring programs
  36. CHARGEBACKS Chargeback reason codes that hit subscription businesses most
  37. CHARGEBACKS Chargeback, dispute, retrieval request, inquiry: what each one means
  38. CHARGEBACKS Chargebacks on Mollie: what happens and what to do
  39. CHARGEBACKS Chargebacks on Paddle: what a merchant of record handles for you
  40. CHARGEBACKS Chargebacks with Recurly: what Recurly shows and where you answer
  41. CHURN ANALYSIS Cohort retention analysis for subscriptions, step by step
  42. CHURN ANALYSIS Do bad Intercom ratings predict churn? How to check
  43. CANCEL FLOWS Downgrade offers: when a cheaper plan beats a discount
  44. CHARGEBACKS Friendly fraud in subscriptions: why customers dispute charges they made
  45. CHARGEBACKS GoCardless charge-backs and indemnity claims explained
  46. CHARGEBACKS Google Play refunds and voided purchases: what to do with them
  47. CANCEL FLOWS Google Play's cancellation survey and how to reduce Android cancellations
  48. CHURN ANALYSIS Help Scout satisfaction ratings as a churn signal
  49. FAILED PAYMENTS How failed payments work on Paddle Billing, and what you can add
  50. FAILED PAYMENTS How Lemon Squeezy handles failed subscription payments
  51. CANCEL FLOWS How to add a cancel flow to Braintree subscriptions
  52. CANCEL FLOWS How to add a cancel flow to Chargebee
  53. CANCEL FLOWS How to add a cancel flow to GoCardless subscriptions
  54. CANCEL FLOWS How to add a cancel flow to Maxio
  55. CANCEL FLOWS How to add a cancel flow to Mollie subscriptions
  56. CANCEL FLOWS How to add a cancel flow to Paddle Billing
  57. CANCEL FLOWS How to add a cancel flow to Recurly
  58. CANCEL FLOWS How to add a cancel flow to Zuora
  59. CHURN ANALYSIS How to build a customer health score that predicts churn
  60. CHURN ANALYSIS How to catch churn signals in Crisp chats
  61. CHARGEBACKS How to fight chargebacks on Braintree
  62. CHARGEBACKS How to handle App Store refund requests (and the consumption request)
  63. CANCEL FLOWS How to handle cancellation requests in Crisp
  64. CANCEL FLOWS How to handle cancellation requests in Help Scout
  65. CANCEL FLOWS How to handle cancellation requests in HubSpot
  66. CANCEL FLOWS How to handle cancellation requests in Intercom
  67. FAILED PAYMENTS How to handle expiring cards in Maxio
  68. FAILED PAYMENTS How to handle expiring cards in Zuora
  69. FAILED PAYMENTS How to handle failed recurring payments with Mollie
  70. CHARGEBACKS How to handle refund requests in Gorgias
  71. CHARGEBACKS How to handle refund requests in Help Scout
  72. CHARGEBACKS How to handle refund requests in Zendesk before they become chargebacks
  73. CANCEL FLOWS How to handle subscription cancellations in Gorgias
  74. CHURN METRICS How to measure churn in Chargebee
  75. CHURN METRICS How to measure churn in Maxio
  76. CHURN METRICS How to measure churn in Zuora
  77. CANCEL FLOWS How to pause a subscription on Stripe instead of losing the customer
  78. CANCEL FLOWS How to pause subscriptions in Chargebee
  79. CANCEL FLOWS How to pause subscriptions in Recurly
  80. CANCEL FLOWS How to pause subscriptions on Lemon Squeezy
  81. CANCEL FLOWS How to pause subscriptions on Paddle Billing
  82. CHURN ANALYSIS How to predict churn from HubSpot tickets
  83. CHARGEBACKS How to prevent chargebacks on subscriptions before they happen
  84. CHURN ANALYSIS How to raise subscription prices without a churn spike
  85. FAILED PAYMENTS How to recover failed Direct Debit payments with GoCardless
  86. FAILED PAYMENTS How to recover failed payments in Chargebee
  87. FAILED PAYMENTS How to recover failed payments in Zuora
  88. FAILED PAYMENTS How to recover failed subscription payments on Braintree
  89. CANCEL FLOWS How to reduce cancellations in an iOS app without hiding the cancel button
  90. FAILED PAYMENTS How to reduce churn on Google Play: grace period and account hold
  91. CANCEL FLOWS How to reduce churn on Lemon Squeezy
  92. DUNNING How to reduce involuntary churn in Maxio
  93. FAILED PAYMENTS How to reduce involuntary churn on the App Store: billing retry and grace period
  94. CANCEL FLOWS How to reduce subscription churn on Polar
  95. DUNNING How to set up dunning in Recurly
  96. CHURN ANALYSIS How to spot churn signals in Gorgias tickets
  97. CHURN ANALYSIS How to spot churn signals in Help Scout
  98. CHURN ANALYSIS How to spot churn signals in Intercom conversations
  99. CHURN ANALYSIS How to spot churn signals in Zendesk tickets
  100. FAILED PAYMENTS How to tell customers about a failed payment in Crisp
  101. FAILED PAYMENTS How to tell customers about a failed payment in Intercom
  102. CHARGEBACKS How to use Crisp conversations as chargeback evidence
  103. CHARGEBACKS How to use Gorgias tickets as chargeback evidence
  104. CHARGEBACKS How to use Help Scout conversations as chargeback evidence
  105. CHARGEBACKS How to use HubSpot tickets as chargeback evidence
  106. CHARGEBACKS How to use Intercom conversations as chargeback evidence
  107. CANCEL FLOWS How to use Polar discounts as retention offers
  108. CHARGEBACKS How to use Zendesk tickets as chargeback evidence
  109. WIN-BACK How to win back canceled customers on Lemon Squeezy
  110. WIN-BACK How to win back canceled customers on Paddle
  111. WIN-BACK How to win back canceled subscribers on Braintree
  112. WIN-BACK How to win back canceled subscribers on Mollie
  113. WIN-BACK How to win back canceled subscribers on Polar
  114. WIN-BACK How to win back canceled subscribers on Stripe
  115. WIN-BACK How to win back churned customers on Chargebee
  116. WIN-BACK How to win back churned customers on Maxio
  117. WIN-BACK How to win back churned customers on Recurly
  118. WIN-BACK How to win back churned customers on Zuora
  119. WIN-BACK How to win back customers on GoCardless
  120. WIN-BACK How to win back lapsed subscribers on Google Play
  121. CHARGEBACKS How to win chargebacks on Stripe
  122. CHURN METRICS Net revenue retention (NRR) vs gross revenue retention: formulas and pitfalls
  123. CHARGEBACKS Refund or fight? How to decide on a chargeback
  124. CHURN ANALYSIS Silent churn: members who leave without clicking cancel
  125. FAILED PAYMENTS Stripe Billing retention features: what's built in and what isn't
  126. CHARGEBACKS Stripe early fraud warnings: refund or fight?
  127. CHURN METRICS The churn dashboard: which metrics to track and how to compute them
  128. CHURN METRICS Tracking churn with App Store Server Notifications V2
  129. CHURN METRICS Tracking churn with Google Play real-time developer notifications
  130. CHURN METRICS Tracking churn with Lemon Squeezy webhooks
  131. CHURN METRICS Tracking churn with Polar webhooks
  132. CHURN ANALYSIS Using Crisp conversation ratings to find customers about to churn
  133. CHURN ANALYSIS Using Gorgias satisfaction surveys to keep subscribers
  134. CHURN ANALYSIS Using HubSpot NPS and CSAT surveys to predict churn
  135. CHURN ANALYSIS Using Zendesk CSAT to find customers about to churn
  136. CHARGEBACKS Visa Compelling Evidence 3.0 explained for subscription merchants
  137. CHARGEBACKS What a chargeback really costs: fees, lost revenue and ratios
  138. FAILED PAYMENTS What happens when a payment fails on Polar
  139. FAILED PAYMENTS What to do when a GoCardless mandate is cancelled
  140. CHURN ANALYSIS Which Stripe webhooks to track churn, and what each one means
  141. FAILED PAYMENTS Why SEPA Direct Debit payments fail on Mollie
  142. WIN-BACK Win-back emails for churned customers in HubSpot
  143. CANCEL FLOWS Zendesk macros for cancellation and pause requests
  144. COMPLIANCE Annual plan renewals: reminders, notice rules and how to keep customers
  145. CANCEL FLOWS Cancel flow best practices: examples without dark patterns
  146. CHURN ANALYSIS Churn survey questions: a cancellation reasons list you can act on
  147. COMPLIANCE Click-to-cancel rules for SaaS: where things stand in November 2026
  148. DUNNING Dunning email templates: ready-to-use examples for day 0, 3, 7 and 14
  149. PAYMENT METHODS Expiring cards: how to stop them from ending your subscriptions
  150. FAILED PAYMENTS How Stripe Smart Retries work, and when to customize retry timing
  151. CHURN METRICS How to calculate churn rate: customer, gross and net revenue churn
  152. CHURN ANALYSIS How to find what predicts churn with your own customer data
  153. FAILED PAYMENTS How to recover failed payments on Stripe: a complete guide
  154. CHURN METRICS Involuntary churn: what it is, what causes it, and how to reduce it
  155. PAYMENT METHODS Network tokens and card account updaters: what they fix and what they don't
  156. CANCEL FLOWS Pause vs discount vs downgrade: choosing the right retention offer
  157. PAYMENT METHODS Prepaid and virtual cards: how to detect them and reduce churn risk
  158. STRIPE SCA and 3D Secure on subscription renewals: handling authentication_required
  159. STRIPE Stripe customer portal cancellation: what it does and when it's enough
  160. FAILED PAYMENTS Stripe decline codes explained: what to do for each one
  161. CHURN METRICS Trial-to-paid conversion: card-required vs no-card trials, and how to measure them
  162. WIN-BACK Win-back email examples: what to send at 30, 60 and 90 days
PROMPT

Read https://www.nochurn.sh/llms.txt,
then follow https://docs.nochurn.sh/quickstart/
to add NoChurn to this app. Use a test key
(nc_test_…) until I say we go live.

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