MERCHANT OF RECORD
NoChurn + Polar
Polar sells and collects. NoChurn adds cancel flows, win-back, a churn score and your own data.
HOW IT WORKS
Connected in three steps
- 01
Create an organization access token in Polar and paste it in NoChurn, sandbox first.
- 02
NoChurn imports customers and subscriptions, then follows Polar webhooks.
- 03
Turn on the cancel flow and win-back. Payments stay with Polar.
WHAT NOCHURN DOES
Who does what
| Feature | Done by | How |
|---|---|---|
| Failed payments | Polar | Polar collects the payment and runs its own payment recovery. NoChurn shows each failure in the customer timeline and in the churn score. |
| Chargebacks | Polar | Polar is the seller of record, so it answers disputes. NoChurn shows them read only. |
| Cancel flows | NoChurn | Reasons, offers and one-click cancel, hosted or headless. Offers become a discount or a cancellation on the Polar subscription. |
| Win-back | NoChurn | Emails at day 30, 60 and 90, written from the cancel reason, with a link to come back. |
| Churn score | NoChurn | A 0–100 score at signup and at every change, from the payment method, signup source and your custom data. |
| Custom data & AI | NoChurn | Your own attributes and usage, sent by API, matched to the same customers. |
NOCHURN READS
- Customers and subscriptions
- Orders and failures
- Discounts and products, to build offers
- Disputes, read only
STAYS WITH POLAR
- Checkout, payments and payment recovery
- Sales tax and invoices, as the merchant of record
- Disputes and refunds
Polar guides
All Polar guides →- CANCEL FLOWS
How to use Polar discounts as retention offers
How to turn Polar discounts into retention offers: discount types and durations, applying one to an active subscription, cancellation reasons, and pitfalls.
5 min read
- FAILED PAYMENTS
What happens when a payment fails on Polar
What Polar does when a subscription renewal fails: past_due status, the fixed retry schedule, the benefit grace period, revocation, webhooks and what to add.
5 min read
- CANCEL FLOWS
How to reduce subscription churn on Polar
How Polar handles cancellation at period end vs revoke, failed payment retries, the customer portal, discounts, cancellation reasons and webhooks.
5 min read
- CHURN METRICS
Tracking churn with Polar webhooks
Which Polar webhook events mark a cancellation, a revocation, a failed payment or a recovery, how delivery and signatures work, and how to build a churn log.
5 min read
- WIN-BACK
How to win back canceled subscribers on Polar
Winning back canceled subscribers on Polar: cancel at period end, uncancel, cancellation reasons, subscription discounts, and a reason-based win-back sequence.
5 min read
Other merchants of record
All integrations →
Read https://www.nochurn.sh/llms.txt,
then follow https://www.nochurn.sh/docs/quickstart/
to add NoChurn to this app. Use a test key
(nc_test_…) until I say we go live.
Stop leaking revenue.
- Free until $300 MRR
- No card needed
- Live in 10 minutes
- Never a cut of what we recover