PAYMENT PROVIDER
NoChurn + GoCardless
Direct Debit on GoCardless, with NoChurn on failed payments, cancelled mandates and cancellations.
HOW IT WORKS
Connected in three steps
- 01
Connect your GoCardless account from NoChurn, sandbox first.
- 02
NoChurn imports customers, mandates, subscriptions and payments, then follows GoCardless webhooks.
- 03
Turn on recovery emails, the cancel flow and win-back.
WHAT NOCHURN DOES
Who does what
| Feature | Done by | How |
|---|---|---|
| Failed payments | NoChurn | AI-written emails sent at the right time for Direct Debit, which takes days to settle. When a mandate is cancelled, the email links to a new one. |
| Chargebacks | Read only | Direct Debit claims show up on the timeline. There is no evidence to send for them. |
| Cancel flows | NoChurn | Reasons, offers and one-click cancel, hosted or headless. A cancellation ends the GoCardless subscription; the mandate stays as the customer chooses. |
| Win-back | NoChurn | Emails at day 30, 60 and 90, written from the cancel reason, with a link to come back. |
| Churn score | NoChurn | A 0–100 score at signup and at every change, from the payment method, signup source and your custom data. |
| Custom data & AI | NoChurn | Your own attributes and usage, sent by API, matched to the same customers. |
NOCHURN READS
- Customers, mandates and subscriptions
- Payments, failures and charge-backs
- Mandate status (active, cancelled, expired)
STAYS WITH GOCARDLESS
- Collecting payments and mandates
- Bank details
- Your GoCardless account
No card means no card update: “update the payment method” means setting up a new mandate.
GoCardless guides
All GoCardless guides →- CANCEL FLOWS
How to add a cancel flow to GoCardless subscriptions
GoCardless lets you pause, resume, change and cancel subscriptions by API. How to build a cancel flow on it: reasons, a pause or price offer, and a clean cancel.
5 min read
- CHARGEBACKS
GoCardless charge-backs and indemnity claims explained
How Direct Debit charge-backs work on GoCardless: claim windows for Bacs and SEPA, the payment events, late failures, and what you can and cannot do.
5 min read
- FAILED PAYMENTS
How to recover failed Direct Debit payments with GoCardless
Why GoCardless Direct Debit payments fail, how Success+ and manual retries work, what to do about cancelled or expired mandates, and how charge-backs work.
7 min read
- FAILED PAYMENTS
What to do when a GoCardless mandate is cancelled
Why GoCardless mandates get cancelled or expire, what happens to subscriptions and payments on them, how to read the cause, and how to set up a new mandate.
6 min read
- WIN-BACK
How to win back customers on GoCardless
How to bring back customers who cancelled on GoCardless: checking the mandate, restarting with consent, setting up a new mandate, and offers by reason.
5 min read
Other payment providers
All integrations →
Read https://www.nochurn.sh/llms.txt,
then follow https://www.nochurn.sh/docs/quickstart/
to add NoChurn to this app. Use a test key
(nc_test_…) until I say we go live.
Stop leaking revenue.
- Free until $300 MRR
- No card needed
- Live in 10 minutes
- Never a cut of what we recover